Your questions.
Clear answers.
From your first booking to the finishing touches. Find practical answers about looking after your home with PANKOBAU.DE.
How do I book an appointment?
Choose your service and preferred date through the booking form. Include your building, unit and a short description of the issue. Check your confirmation for the agreed date and time.
What should I include in my request?
Describe what is happening, when it started and which room or equipment is affected. Photos can help us understand the issue before the visit.
Do you serve all of Dubai?
We serve all of Dubai, with no neighbourhood restrictions. Send us your location so we can check availability and the scope of the visit.
What services do you offer?
Our work includes AC servicing, plumbing, electrical work, painting, general repairs and property maintenance. The available services and scope are shown in our service catalogue.
Do you offer a free inspection?
You can request a free professional inspection in Dubai. Tell us what needs attention so we can assess the request and confirm the arrangements.
Will I receive a quotation before work begins?
We explain the proposed work and price before starting. A written quotation confirms the agreed scope. Additional work should be agreed separately.
How do I receive my invoice?
Invoices can be sent by WhatsApp as PDF documents. Where available, the invoice includes a payment link. Use the details on your invoice for your payment.
How should I prepare for the appointment?
Make sure someone can provide access and let us know about building entry requirements. Keep the affected area accessible and share any relevant photos or previous repair information.
Can I change an appointment?
Contact us on WhatsApp with your name and booking details. We will check another available time and confirm the change.
What if the issue comes back?
Contact us with your invoice or booking details and describe the issue. We will review the original work and explain the next step. Any applicable guarantee depends on the agreed scope and terms.
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